Back in 2012, this post got all the way up to #3 on Hacker News, brought us about 150x my daily traffic in less than 24 hours, and completely overloaded the site. It was awesome.
Hope you enjoy it.
I first heard about Noah Kagan after reading a blog post by Tim Ferriss. It was an interesting article, and Noah struck me as a really cool guy. Smart, laid back, hilarious and full of hustle.
Fast forward a few months later to me. Late last year, I had started a small side project called ClickMinded, an SEO training class for startups in the bay area. It was the evolution of an internal training class I did for my colleagues in marketing at PayPal, and I had decided to turn the all-day, 8-hour training class into a more compact, digestable, 5-hour online course.
After a few months of creating footage, editing it and working with the two greatest interns ever, Bruno and Lorena, the product was complete. I launched my SEO class on Udemy, a very well designed, clean online learning platform. After some initial success, I mentioned the new class to my friend Ray Grieselhuber at GinzaMetrics, who e-introduced me to Noah Kagan.
What was unique and extremely refreshing about AppSumo was their lightning-fast communication, their ability to change things on the fly, and their complete lack of unnecessary formality.
After submitting my proposal, I received an email from a guy named Anton at AppSumo. The subject line was:
AppSumo + ClickMinded = :-)
“This is going to be interesting…” I thought to myself. His first email said that the class looked good and that they wanted to take a few days to review the content. After giving him access to the course, a few days later Anton gave me a call. He was super friendly, clarified some of the details regarding what AppSumo was, and told me they wanted to run a promotion on the ClickMinded course. They said they wanted to host my content on their own internal platform, tap their user base of 730,000+, manage all the email marketing, write the landing page copy and handle payments, customer support and refunds (read: do everything). This also included a very heavy commission rate for AppSumo.
Being a very small fish in a very big pond, with a solid digital product that has effectively no variable cost, I really couldn’t think of a reason to say no.
I agreed, and the AppSumo team sent me a huge requirements doc, where I had to provide them a whole boatload of information about my product. Once that was finished, they got started.
About a week later the product was ready to go. Anton sent me an email saying they wanted to reduce the price of my product for the sumo-lings. My initial thought was that I didn’t want to “cheapen the brand” by dropping the price, so I told Anton that I wanted to keep it at the normal price point. In hindsight, this was stupid, but I’ll get to that part later.
Anton had also sent me a link to the landing page the night before it was set to go out. I took a look at it and immediately noticed a few mistakes. I sent him an email on a Sunday night, August 19th at 7:56pm, a bit worried because we were only a few hours away from sending out the promotional email, and I didn’t know if he would get my changes in time.
At 8:02pm, 6 MINUTES after I emailed him, he wrote back, saying the changes were complete.
6 minutes… to read my email, acknowledge my request, MAKE THE CHANGES, then GO LIVE WITH THE CHANGES, and then write back saying we were all set??
This was not some account manager. This was some type of hybrid-mutant Sumo monster. A guy that can talk to you well over the phone, manage a technical project, keep you happy by answering your annoying questions over email, suggest hard decisions on pricing and make copy and HTML changes that go live within minutes of asking?
Sidenote: I guess my elation for this really awesome situation was due to the fact that it was shortly after being told by Groupon to basically go F myself. Groupon answered my phone call with “wait on the phone” music, followed by “your call is important to us” robots, followed by an account manager that didn’t have any idea what I was talking about or what my product was, and topped off with a boiler plate rejection later minutes after the phone call, with no visits from the Groupon servers showing up in my analytics.
The changes were made by Anton and the landing page was ready. I saw the AppSumo email come into my inbox late at night, smiled, and went to sleep, hoping that the next day would bring in sales.
I woke up early Monday morning to see that my product had a 2.5 / 5 taco rating after 10 reviews. I was devastated. I couldn’t believe it. My offline class had always received at least 4 or 5 stars on Yelp, my online class had always received at least 4 or 5 stars on Udemy, why were the sumo-lings hating on me so much?
Every single negative review was complaining about the same thing. There was no discount. Review after review, the users weren’t even talking about whether or not they liked the product, they were talking about the fact that there was no discount.
This was entirely my fault. Anton had already asked me earlier if we could reduce the price, and I had said no. Clearly, that was the wrong move. I quickly sent him an email, August 20th at 7:36am, expressing my concern, saying that I wanted to do anything I could to remedy the situation and that I would be happy to offer a refund to anyone that had already bought the class, as well as a discount to everyone else moving forward.
At 8:30, 8-freaking-30, less than an hour after I reached out, Anton suggested they drop the price, refund everyone that had already bought the course, and re-email the offer later in the week. I agreed and crossed my fingers.
The sales started going up, the negative reviewers started changing their earlier statements (after emailing a few of them and gently pointing out that we had changed the price), and more positive reviews started rolling in.
If you had told me, prior to this AppSumo experience, that you can sell online classes by starting your landing page copy with a condescending Wonka meme, I would have said that you’re full of it. AppSumo proved me wrong: