HTTP Status Code 500: What Is the 500 "Internal Server Error"?
By Tommy Griffith • Last Updated: February 24, 2020
What are HTTP status codes, why do they happen, and how do you deal with them? Here's a simple guide to HTTP status code 500 - the "internal server error" response.
HTTP Status Code 500: “Internal Server Error”
HTTP Status Code 500: “Internal Server Error”
The 500 status code “internal server error” is just that – it’s an error on the server-side. This means that the server encountered something unexpected that prevented it from fulfilling the request. In some ways, it’s an ambiguous error. The server doesn’t know exactly what’s wrong, but it knows something is wrong.
This isn’t good. You want to fix this as soon as possible. Sometimes, administrators log error responses with more details about the request to prevent the error from happening again. You can often contact your web host and ask them if they can help.
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The HTTP Protocol
Let’s talk about how the HTTP protocol works.
At its very foundation, the Internet is made up of two core things: clients and servers.
Any time you click on your browser, you are accessing the Internet through a web client. It may be Chrome, Firefox, Safari or Internet Explorer.
When you visit a website, you are making a request to a web server.
Facebook.com, ClickMinded.com, MarthaStewart.com/1525880/marthas-chocolate-chip-cookies, all of these sites have their own home address. It’s called an IP address.
Your home address might be 123 Main Street, New York, NY 10001, and Facebook’s address happens to be 184.108.40.206.
Whenever you visit a page on the web, you are requesting a whole bunch of documents from that website’s server. Maybe those documents are HTML, CSS, images, a PDF—whatever it is, the basic relationship stays the same: you (the client), make a request, and the website (the server) responds to that request.
The language you are using to make these requests is called the HTTP protocol. These protocols are really just standards that everyone on the web has agreed to. Just like English, Spanish and Chinese are all languages that have an understood protocol, HTTP is just a bunch of standards and an understood protocol.
There are a number of different web protocols out there – and you might be familiar with some of them:
DNS – Domain Name System
FTP – File Transfer Protocol
HTTP – Hypertext Transfer Protocol
IRC – Internet Relay Chat Protocol
SMTP – Simple Mail Transfer Protocol
SSL – Secure Sockets Layer
HTTP Status Codes
Now that we understand what the HTTP protocol is, let’s talk about HTTP status codes. Status codes let us know whether the HTTP request was a success, a failure, or something in between.
Let’s take a look at the five core status codes:
1xx block: informational requests
2xx block: successful requests
3xx block: redirects
4xx block: client errors
5xx block: server errors
Some status codes are more common than others. For example, when you’re doing digital marketing, you’ll often come across status code 200, status code 301 and status code 404 – but you may never see status code 206 or 307.
Let’s briefly go over each status code block and what they mean.
1xx Status Codes
These are informational requests. The server hasn’t fully completed the request yet and it’s still processing the information. You will not see these codes often. They include:
100 – Continue
101 – Switching protocol
103 – Checkpoints
2xx Status Codes
These are successful requests, which means everything is okay. They include:
200 – OK (you will see this one the most)
201 – Created
202 – Accepted
205 – Reset Content
206 – Partial Content
3xx Status Codes
These are redirects. These are shown when you request an address, but you are sent somewhere else. These can be good or bad. They include:
301 – Moved Permanently
302 – Found
304 – Not Modified
305 – Use Proxy
307 – Temporary Redirect
4xx Status Codes
These are client errors. That means something went wrong with the request (client/user) and not the response (website/server). They include:
400 – Bad Request
401 – Unauthorized
403 – Forbidden
404 – Not Found
408 – Request Timeout
410 – Gone
429 – Too Many Requests
5xx Status Codes
These are server errors. That means something went wrong with the response (website/server) and not the request (client/user). They include:
500 – Internal Server Error
502 – Bad Gateway
503 – Service Unavailable
504 – Gateway Timeout
More On HTTP Status Codes
Looking for more on a particular status code? We have a series of short guides on every HTTP response, so you can optimize your digital marketing strategy. Grab them here:
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Tommy Griffith has been doing search engine optimization for almost 10 years. He was previously managing SEO at PayPal and Airbnb.
He feels weird writing about himself in the third person, but admits that it sounds slightly more epic.