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Your Goal at the Retention Stage: Increase Lifetime Value
In the retention stage, your marketing persona is already a customer of your product. Your objective is to increase the value you can extract from them directly by generating repeat purchases, upsells, or reducing churn; or indirectly by improving brand image or promoting referrals.
Customer lifetime value (CLV)
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Content Marketing
The objective of the content you'll create at the retention stage is to keep your existing customers happy by providing ongoing value (even after purchasing.)
Content ideas:
Monthly performance report email highlighting game updates and player achievements to both Casual Cathy and Parenting Polly
Blog post: '10 Tips for Parents on How to Encourage Healthy Gaming Habits', aimed at Parenting Polly's concerns
Video series on 'Behind the Scenes of Game Development', showcasing the ongoing improvements and new features to keep players engaged
Interactive community event: 'Player Challenges' to foster community engagement and competition among players
User-generated content campaign inviting players to submit their most creative in-game strategies, rewarding selected entries
What to measure:
Engagement on performance report content
Participation rates in community events
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SEO
At the bottom of the funnel, you'll want to make sure your marketing persona can find all the information she needs to get the most of your product (e.g. knowledge base articles), or to solve any problems that may arise (e.g. support/contact page.)
Keyword ideas:
How to get the most out of free-to-play games
Benefits of gaming communities for player retention
Best practices for competitive gaming
Educational content for parents about gaming
Gaming tips for maximizing enjoyment of multiplayer experiences
Success stories from mobile game communities
New trends in mobile gaming engagement
Improving teamwork through gaming experiences
Health benefits of social mobile games
Parental controls for in-app purchase safety
What to measure:
Return visits to content pages
Keyword performance for retention-focused searches
Traffic sourced from SEO-related content
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Paid Advertising
At this stage of the funnel, you might choose to be run campaigns promoting of new features, upgrades, or promotions.
Target audience ideas:
[Remarketing] Facebook/Meta Ads: Players who have downloaded the game but haven't made in-app purchases recently, targeting Casual Cathy and Parenting Polly
[Remarketing] Google Ads: Users who accessed the game's community page or helped forums but did not engage with new content
[Prospecting] YouTube Ads: Parents searching for entertainment options for kids that are educational and engaging, tailored to Parenting Polly
[Remarketing] YouTube Ads: Users who interacted with player testimonial videos about the enjoyable gameplay experience but have not yet made purchases
[Prospecting] Facebook/Meta Ads: Parents interested in innovative educational apps, promoting how the game can entertain and educate their children
What to measure:
Ad conversion rate for remarketing campaigns
Cost per engagement for ads focused on parental interests
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Social Media
Retention campaigns on social media revolve around building a sense of community with your existing customers. You'll do a lot of monitoring of brand mentions on social media.
Social media campaign ideas:
Host an Instagram Live session where players discuss their achievements and share gameplay tips, encouraging future engagement
Encourage users to post their favorite in-game moments with a specific hashtag to showcase community spirit and participation
Regularly share user testimonials on social media highlighting player journeys and successes within the game
Launch themed contests based on game updates to keep the community active and engaged
Monitor social channels for brand mentions and actively respond to feedback to create a supportive environment
What to measure:
Engagement rate on testimonials shared
Participation levels in contests and challenges
User sentiment analysis regarding brand mentions
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Email Marketing
Retention email campaigns will be a mix of educational emails (onboarding, activation, etc), transactional emails (reports, receipts, reminders, etc), and promotional emails (upgrades, upsells, etc.)
Email marketing campaign ideas:
Send personalized follow-up emails to players after they reach a specific milestone, celebrating their achievements
Encourage active users to refer friends by offering exclusive in-game content as rewards through referral email campaigns
Inform users about upcoming in-game events and previews of new features or updates that promote community involvement
Provide curated content about gaming best practices to maintain engagement while addressing concerns about screen time, particularly for Parenting Polly
Send satisfaction surveys asking for feedback on game mechanics and player experience, ensuring continuous improvement
What to measure:
Response rates on satisfaction surveys
Engagement rates for milestone celebration emails
Click-through rates on special offers and event invitations
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Marketing Experiments
Your retention experiments will have the objective of maximizing lifetime value of existing customers.
Experiment ideas:
Test different approaches for win-back email campaigns targeted at re-engaging lapsed users, modifying subject lines and content
A/B test promotional offers to discover which incentives drive the highest retention rates among existing players
Optimize the in-game notifications structure for updates, ensuring they're timely and resonate with the core audience
Experiment with different messaging for referral programs emails to find what encourages current players to invite others
Monitor player behavior feedback through analytics to refine content features that enhance retention strategically
What to measure:
Effectiveness of retention emails measured by open/click-through rates
Success rate of win-back campaigns
Change in active user engagement following community-driven initiatives