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Your Goal at the Retention Stage: Increase Lifetime Value
In the retention stage, your marketing persona is already a customer of your product. Your objective is to increase the value you can extract from them directly by generating repeat purchases, upsells, or reducing churn; or indirectly by improving brand image or promoting referrals.
Customer lifetime value (CLV)
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Content Marketing
The objective of the content you'll create at the retention stage is to keep your existing customers happy by providing ongoing value (even after purchasing.)
Content ideas:
Monthly newsletter featuring tips for maintaining beautiful landscapes and lawn care best practices tailored for homeowners like Landscaping Laura.
Video series showcasing seasonal landscaping care routines to keep yards looking their best throughout the year.
Case study: 'How Our Landscaping Transformed Public Parks' highlighting successful municipal projects, engaging city managers like Managerial Melinda.
Interactive survey: 'What Services Would You Like to See Next?' to understand past customers' needs and gather testimonials.
Customer spotlight feature on social media sharing how clients use their outdoor spaces post-project.
What to measure:
Engagement rates on video content
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SEO
At the bottom of the funnel, you'll want to make sure your marketing persona can find all the information she needs to get the most of your product (e.g. knowledge base articles), or to solve any problems that may arise (e.g. support/contact page.)
Keyword ideas:
Best practices for maintaining landscaped gardens year-round
Popular landscaping designs for small backyards
Checklist for seasonal landscape maintenance
Common landscaping issues and solutions
Landscaping design tips for family-friendly outdoor spaces
Eco-friendly ways to enhance residential landscapes
Teaming up with local nurseries for sustainable plant options
Planning public space maintenance schedules effectively
Frequent yard improvement FAQ
Landscaping trends for community parks
What to measure:
Organic traffic to maintenance content
Keyword rankings for retention-related queries
User engagement on maintenance articles
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Paid Advertising
At this stage of the funnel, you might choose to be run campaigns promoting of new features, upgrades, or promotions.
Target audience ideas:
[Remarketing] Facebook Ads: Target previous customers promoting exclusive maintenance offers.
[Remarketing] Google Ads: Reach out to past clients offering limited-time discounts on seasonal services.
[Prospecting] Instagram Ads: Focus on visually appealing posts about landscaping maintenance, targeting local demographics.
[Remarketing] YouTube Ads: Highlight engaging before-and-after footage of landscaping projects encouraging shares.
[Remarketing] Google Display Ads: Engage visitors who have viewed maintenance-related content with helpful service reminders.
What to measure:
Return on ad spend (ROAS)
Click-through rate (CTR) for remarketing ads
Engagement metrics for seasonal service promotion campaigns
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Social Media
Retention campaigns on social media revolve around building a sense of community with your existing customers. You'll do a lot of monitoring of brand mentions on social media.
Social media campaign ideas:
Run a social media campaign asking customers to share photos of their landscaping post-project to foster community.
Monitor channels for mentions or inquiries about landscaping services and proactively engage.
Create a themed hashtag for landscaping maintenance tips and encourage past customers to participate.
Post client reviews and success stories on platforms to help reinforce trust and credibility.
Host a Q&A session on social platforms discussing landscaping maintenance challenges, directly addressing client concerns.
What to measure:
Engagement rate on community-driven campaigns
Response time to inquiries
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Email Marketing
Retention email campaigns will be a mix of educational emails (onboarding, activation, etc), transactional emails (reports, receipts, reminders, etc), and promotional emails (upgrades, upsells, etc.)
Email marketing campaign ideas:
Post-purchase follow-up email to check on satisfaction and invite feedback.
Monthly reminders for upcoming seasonal maintenance checks or landscaping care tips emailed directly to clients.
Exclusive offers only for returning customers through segmented email campaigns.
Invitation for a client appreciation event showcasing past project transformations.
Post-project performance report highlighting improvements in outdoor space and encouraging referrals.
What to measure:
Open rates for follow-up emails
Click-through rates (CTR) on offers
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Marketing Experiments
Your retention experiments will have the objective of maximizing lifetime value of existing customers.
Experiment ideas:
A/B test different email follow-up timings to see which yields higher engagement and conversion to maintenance services.
Explore various formats for post-purchase surveys on client satisfaction and experiences.
Adjust landing pages for seasonal services based on engagement data and client feedback.
Refine communication strategies based on customer behavior analytics to personalize approaches.
Offer bonus incentives for referral programs to increase word-of-mouth marketing.
What to measure:
Engagement rates on A/B tested emails
Customer satisfaction scores from surveys
Referral program participation rates